Trade-In

Trade-in your device and get an Amazon.co.uk gift card and a discount on the purchase of a newest generation device.

Welcome to the Amazon Trade-in Program

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What brings you here today?

I want to…

Trade in an Amazon device

Learn about the Trade-In program

Recycle unwanted electronics

Check the status of my Trade-In order

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How the Trade-in program works

We make it easy for you to retire your devices without sending them into the waste stream.

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Tell us about your item(s)

Answer a few questions about the condition and quality of your item(s). Even non-working items are eligible!

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Get your Trade-in offer

Your offer will include a gift card value for your item(s), plus a promotional discount towards a new Amazon device.

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Send us your Trade-in

You may ship your item(s) via UPS for free.

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Get paid and upgrade

You may receive your Trade-in benefits instantly or once we appraise and accept your item.

Not interested in trading in? Recycle unwanted electronics instead

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Trade-in Amazon Devices

Get an Amazon Gift Card and up to 25% off a new qualifying Amazon Device when you Trade-in any of the following Amazon devices. Select a category to get started.

Kindle E-Reader

Tablets

Streaming Media Players

Echo, Bluetooth Speakers, and Headphones

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Trade-in and sustainability

Amazon Trade-in is part of Amazon’s commitment to building a sustainable business for our customers and the planet. Traded-in Amazon devices are restored and re-sold to new owners wherever possible, and any devices not qualified for resale are recycled through an Amazon-approved recycler.

If your device is not eligible for the Amazon Trade-In program, the Amazon Recycling Program will provide you with a shipping label for you to ship your device to be recycled and safely disposed of at a licensed recycling facility at no cost.

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Frequently Asked Questions

What is the Amazon Trade-In programme?

The Amazon Trade-In programme allows customers to receive an Amazon.co.uk Gift Card in exchange for eligible devices. The process is easy and convenient with an immediate offer and free delivery.n

How long will it take to receive payment once I trade in my item?

Depending on your location, trade-in items may take up to 10 business days to arrive before they are processed. The packages you sent can be tracked any time in Your Trade-In Account. Once your item is received and appraised, you'll receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. You can find the status of your trade-in any time in Your Trade-In Account. Once your trade-in value has been paid, you'll see the amount when viewing your gift card balance. Please note that we are currently experiencing delays processing trade-in orders. We apologize for this inconvenience, and we will send a confirmation email as soon your order is processed.

What condition do my items need to be in?

In general, all items you wish to trade in must be owned by you and match the model selected in the Trade-In shop on Amazon.co.uk. If applicable, the device must be unlocked and deregistered from any online accounts. Customers can find the condition descriptions by visiting our pages:
- Amazon Devices Condition Criteria
- Smartphones Condition Criteria
- Consoles and Accessories Condition Criteria

How do I unlock or deregister my device?

You must unlock your device from cloud services prior to sending us your trade-in. You can find instructions by visiting Unlock or Deregister Your Device for Trade-In.

Can I trade in any variations within a model of a device?

For Amazon Devices, we accept all variations of the model selected, in particular different colours or memory sizes. For example, if a customer selects a specific model for Fire HD 10, they can return any colour or memory size within that model. The gift card value and any additional promotion, if applicable, are the same for all variations of the same model. For Smartphones and Video Game items, we accept all colour variations of the model selected (if applicable), but memory sizes need to match. For example, if you select a specific smartphone model, you can submit any colour within that model, but the memory size of the smartphone needs to match the selected value during trade-in order submission. If we find the memory size to be different upon receipt, this may cause a rejection or an adjustment to the original trade-in value.

How long do I have to send my device?

Please make sure to send your trade-in by the date specified on the delivery label.

Are there any delivery fees or other fees?

When submitting a trade-in, customers will print a free pre-paid delivery label for sending all items. There are no fees. If a trade-in item is not accepted and is returned, there is no cost for returning the item.

What do I do if I lost my delivery label?

You can re-print a delivery label by going to Your Trade-In Account and clicking the Print Delivery Label button on the trade-in order. If you have multiple packages or other questions about sending your trade-in, check out our Packing and Posting Instructions.

What if my device doesn’t qualify for trade-in?

You can recycle devices and accessories through our certified recycler at no cost to you and with free delivery.

Who do I contact with questions about my trade-in?

If you need help submitting the items you want to trade in, you can contact Amazon Customer Service via phone, chat or e-mail by clicking the Contact Us button on any help page.

Can I get my trade-in back if I change my mind?

No, once our team has started processing your trade-in and the transaction is final, the trade-in device cannot be returned.

Where can I find the status of my trade-in?

The most recent status of your trade-in is available online at any time in Your Trade-In Account. You can find full programme details by visiting our Amazon Trade-In Programme Terms & Conditions page.

Where is the Amazon trade-in programme offered?

The Amazon Trade-in programme is available to customers with a valid return address in the United Kingdom. We cannot accept Trade-ins with Amazon Lockers or PO boxes as a default return address, or from return addresses outside of the United Kingdom.